Customer FAQ:
What is the customer service number?
The number of call center is 90677766
Are there taxis available after midnight, for example, at 3:00 am?
Yes we are available 24 hours
How can I get a Tasleem taxi application?
You can download through apple store and google store
What is the starting price of the trip in the Tasleem Taxi app?
1 OMR for 5 km
What are the social media for Tasleem taxi to follow up on any developments?
Our Social Media on instagram & twitter is (tasleem_taxi)
Is it possible to get a van (7 passengers) and from what price does the price start?
Yes it is possible you can make order by APP or call center 90677766 & the starting price is 1 OMR
How is the trip price calculated in the Tasleem taxi app?
Trip is calculated per km as per km is 0.160 baisa, or you can make the trip a fixed price after you select the pick up & the drop of location.
How many passengers are allowed?
In normal car (Economy) upto 4 passengers and van upto 6 passengers.
Can a booking be made on the Tasleem Taxi application?
Yes you can make booking by tasleem taxi app
Is it possible to book a taxi Tasleem by the hour?
Yes we have the option for Pre-booking (Hourly & for day)
If I forgot an item in a Tasleem taxi car, will it be returned?
Yes we have the return policy as you can call the call center (+968 90677766) and the item will be returned ASAP
Is it possible to cancel the trip after booking it?
Yes it is possible with a strong reason
Is it possible to make a monthly contract for a taxi service?
Yes it is possible , you can contact us through call center and we will share the quotation
Does the app work outside of Muscat?
Yes, the application works inside and outside Muscat, and when there is any problem, you can contact customer service (+968 90677766).
Is it possible to pay online for the driver?
Yes Tasleem taxi application has the option to add the card and pay the driver online
Can we make an order outside Oman? For example Dubai?
Yes, you can make a taxi order from Oman to Dubai through the application or by calling customer service, and the car will be provided to you.
Is there a special price for long-distance trips like Sohar, Nizwa,?
Yes, for long distances, the price is low per km and at a competitive price. You can try the application and select the two destinations to find out the price or call customer service (+968 90677766).
Is there customer service in English?
Yes, there is a response in English, Urdu or Arabic.
How can I find out about the latest offers and discounts?
By following the company's accounts on social media (Tasleem_taxi)
Is there an invoice for the trip price from the application?
Yes, there is an invoice for the price of the trip after at the end of the trip, that will appear in the application, or you can contact customer service or send an email.
Is it possible to know the price of the trip before confirming?
Yes, you can try the application and specify the two destinations (pick up & drop of), and then the price of the trip will appear to you immediately before the order is confirmed.
Is it possible to set the price of the trip without changing it?
Yes
Is there a way to rate the trip after it ends?
Yes after every trip ends the customer will get an option to rate the trip
Do we have an option to travel with the same driver?
Yes you can save the driver in the favourite driver section
Can we have the option to go on long trips with the same driver?
Yes
How can I rate the safety of the trip?
By adding the comments at the end of the trips
Is there any loyalty program for the driver or the customer?
Yes
Is there any reward program for the driver or the customer?
Yes
Where can I make complaints about the driver or the trip?
By Call Center, Email, Social Media
How long does it take to take action on the complaint and resolve the issue?
Depending on the case intensity 24-48 hours
How long is the average time for a driver to arrive at the location?
2-3 minutes
From where can we find the promo code/vouchers/discount codes to ride in a taxi?
Promo codes and discount codes can be found in the social media